Account Information
As a condition of purchasing and using hosting plans, You acknowledge and agree that InfoBahn may provide Your personal information to their partners, as necessary to provide You with the selected products and services. The provided information falls into the following categories: (a) Information that users provide through optional, voluntary submissions. These are voluntary submissions made by You in order to receive Our electronic newsletter & marketing communication, and (b) Information InfoBahn gathers through aggregated tracking information derived mainly by tallying page views throughout Our sites. This information allows Us to better tailor Our content to users’ needs and to help Our advertisers and sponsors better understand the demographics of Our audience. Because InfoBahn derives its revenue mainly from sponsorships and advertising, providing such aggregated demographic data is essential to keeping Our select services free to users. Under no circumstances does InfoBahn divulge any information about an individual user to a third party. Further information regarding the nature of information shared by InfoBahn can be obtained by reviewing the Privacy Policy. You acknowledge and agree that Your name and justification may be disclosed to certain registries.
InfoBahn E-Commerce – Usage Tracking
Usage tracking helps us:
- Understand how stores are set up and inform the development of new features for WooCommerce.
- Understand the number of stores potentially impacted if something goes wrong with a specific feature or update, and act more quickly to resolve issues.
- Contact users if we detect a security issue.
- Tailor the product experience and provide you with suggestions for marketplace products that may be helpful for your store.
- This data might be shared with our partners to improvise the platform of tools they built to offer you a better experience.
By collecting this data, we are making InfoBahn E-Commerce better for everyone. By understanding how you’re using WooCommerce, we can create more helpful features, write better documentation, and make WooCommerce & InfoBahn a more useful platform.
What we track
We track non-sensitive data about how a store is set up and managed. We do not track customers personal data.
We track and store the admin email. This allows us to get in touch about important issues, for example, potential vulnerabilities (and information on fixes) and sunsetting extensions. We do not use this email address for marketing – a separate opt-in is required to receive promotional messages.
Examples of what we track:
- Site URL
- Admin email address
- Active payment gateways
- Active shipping methods
- Activated plugins in list form
- MySQL version
- PHP version
- PHP Settings, such as maximum post size, maximum input vars, if suhosin is enabled, if cURL, SOAP and fSock are enabled
- Template overrides
- Theme
- Total number of customers
- Total number of products
- Total number of orders
- Number of orders per Payment Gateway
- Web server software and version
- WordPress version
- WordPress locale
- WordPress debug mode
- WordPress memory limit
- WooCommerce settings
- Gross revenue
- Date of first order
- Date of last order
- Blocks and shortcodes used on cart and checkout pages
- When products or pages are viewed.
- When a product is added to or removed from the cart.
- When the checkout is viewed and an order processed.
As mentioned earlier InfoBah E-Commerce uses third party WordPress Plugins, each plugin might be tracking data, to understand what and if data is being tracked by an individual plugin we request you to reach out to the respective developer. The developer information can be found in your Dashboard under the plugins tab.
Cookies
We may place a text file called a “cookie” in the browser files of Your computer. The cookie itself does not contain personal information, although it will enable Us to relate Your use of this site to information that You have specifically and knowingly provided. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data from the user’s hard disk or read cookie files created by other sites. InfoBahn uses cookies to track user traffic patterns (as described above).
Our advertising system delivers a one-time cookie to improve tracking of advertisement impressions and click rates.
You can refuse cookies by turning the cookie function off in Your browser. If Your browser is set to provide a warning before the cookie is accepted, You will receive the warning message with each cookie. You do not need to have cookies turned on to use InfoBahn’s site.
Your Consent
By using this site, You consent to the collection and use of this information by InfoBahn. If We decide to change Our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it.
Disclosure
We will not share Your personal information except with a third party to assist us in the processing or securing of Your personal information or when We are required by law unless We have given You notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or We must comply with a legal process served on Our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare.
Hosting Account Access
We have full access to any hosting account, website(s), databases, files, emails, backups etc. hosted on our servers or third party servers, however as a provider and customer relation we never access your account unless necessary in situation where our support team might access your hosting account in order to resolve your support requests or perform certain maintenance tasks.